We, Cabco Ltd trading as Cabco Newbury Taxi (“we”, “our” or “us”), with our registered office address at 24A Kingfisher Court, Newbury, RG14 5SJ, are fully committed to respecting your privacy and protecting any information you provide to us. We treat both privacy and security as priorities and make every effort to ensure that all information provided by you is protected. This Data Protection Notice (the “Notice”) explains how we collect, use, and protect your personal data in connection with your use of our taxi services (the “Services”).
1. Scope of Notice
This Notice applies to your use of, or engagement with, any or all the following (as applicable):
- the Cabco Newbury Taxi software application (the “App”).
- the Cabco Newbury Taxi website (the “Website”); and
- any other communications (telephone, email, SMS, or otherwise) between you and Cabco Ltd in connection with the Services.
This Notice sets out the basis on which any personal data we collect from you or that you provide to us in connection with your use of the Services (“Personal Data”), will be processed by us or our third-party service providers.
2. Controller and Data Protection Officer
For the purpose of the UK General Data Protection Regulation (UK GDPR), the controller of your Personal Data is Cabco Ltd. Our Data Protection Officer is Sunny Hussain. You may contact the Data Protection Officer at sunnyhussain@cabco33333.com.
3. Your Personal Data Collected and Processed
We may collect and process some or all the following Personal Data about you (as applicable):
| Data Collected | Data Source(s) |
|---|---|
| Information you provide name, address, email, phone number, payment info, journey details, and correspondence. | App, Website, and other communications Device |
| Information: technical data like device type, OS, and IP address. App, Website Log Information: records of your use of Services, trips, and communication data. | App, Website |
| Location Information: GPS data for dispatching taxis and tracking journeys. | App, Website |
| Information from other sources: shared by service providers or partners. | Other communications |
| Transaction Information: trip details, charges, and payment methods. | App, Website, Other communications |
| Usage Information: how you interact with our Services, including app features and pages viewed. | App, Website, Other communications |
4. How and Why, We Process Your Personal Data
We use your Personal Data for the following lawful bases and purposes:
| Legal Basis | Purpose |
|---|---|
| Necessary for the performance of a contract | To create and maintain your account; to facilitate taxi bookings; to communicate with drivers; to process payments; to track journeys; to provide customer support. |
| To comply with a legal obligation | To comply with UK laws, regulations, and lawful requests from government bodies or law enforcement. |
| Legitimate interests | To monitor service performance, prevent fraud, ensure security, and improve our systems and user experience. |
5. Disclosure of Your Information to Third Parties
We may share your personal data with the following third parties:
- Service Providers: including iCabbi (Taxi Alliance Software Limited) who provide booking and dispatch software.
- Law Enforcement Agencies: where required by law.
- Buyers/Sellers of Business Assets: if Cabco Ltd or its assets are acquired by a third party, customer data may be transferred.
6. Storing and Transfers of Your Personal Data
We may transfer your personal data outside the UK. Where such transfers occur, appropriate safeguards such as the UK-approved Standard Contractual Clauses are used to protect your data. All information is stored on secure servers.
7. How Long We Keep Your Personal Data For
Cabco Ltd will retain your personal data for as long as you use the App or Website and for a period of seven (7) years after account deletion. In certain cases, we may retain data longer if required by law or in connection with ongoing claims or disputes.
8. Your Rights & How to Exercise Them
Under the UK GDPR, you have the following rights in relation to your personal data:
| Right | Description |
|---|---|
| Right to be Informed | You have the right to know how your personal data is being used. |
| Right of Access | You can request a copy of your personal data held by us. |
| Right to Rectification | You can request correction of inaccurate or incomplete data. |
| Right to Erasure | You may ask us to delete your data where legally possible. |
| Right to Restriction | You can request limits on how we use your personal data. |
| Right to Data Portability | You can request a copy of your data in a machine-readable format. |
| Right to Object | You can object to processing based on our legitimate interests. |
You can exercise these rights by contacting Sunny Hussain, Data Protection Officer, at sunnyhussain@cabco33333.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Changes to This Notice & Contact Information
Any material changes to this Notice will be communicated via email or pop-up notifications on the App or Website. Questions, comments, or requests regarding this Notice should be directed to:
Sunny Hussain
Data Protection Officer
Cabco Ltd (Cabco Newbury Taxi)
24A Kingfisher Court, Newbury, RG14 5SJ
Email: sunnyhussain@cabco33333.com
